FAQ

  • Is this (www.sunnymajorca.com) the official website of the hotel?

    Yes, it is.
  • Is it safe to book on your own website?

    Yes, All transactions and details of your credit/debit/paypal are entirely processed through third party SSL (Secure Socket Layer). This system not only ensures that all your card data is encrypted, directly from the buyer (you) to the intermediary bank, but also that it will not be known at any time by the seller (us).
  • How much do I have to pay when making a reservation?

    • Option 1 Best Prepaid Rate conditions:
    • The total price of the reservation will be charged in full on the day of booking. The pre-paid rate is not refundable under any circumstances. If you cancel or modify your booking there is no refund.
    • Option 2 You pay only 10% of your room rate at the time of your booking:
    • Let's imagine that your total accommodation cost is 100 Euros. Upon making your reservation via our website you will pay 10% of your total room cost (10 euros) and upon your arrival, you will need to pay the remaining balance (90 euros) in casch. The 10% deposit paid is non-refundable without exception.
  • How much is the local tax and who pays this tax?

    The Balearic Parliament has approved the Sustainable Tourism Tax. The tax will be levied on arrival in cash at the hotel from July 1st on all overnight stays in tourist accommodations. Tax is 1 euro per day per person aged 16 years and over. If your arrival date is prior to July 1st 2016 but your departure date is after July 1st, you will only pay the taxes for the night/s you have spent in the hotel from July 1st onwards.

    By paying the new tax both foreign visitors and locals who stay in a tourist accommodation of the Balearics will contribute to the preservation of the islands.

  • Do you accept hen and stag parties or large groups at Holiday Park?

    No hen and stag parties are permitted at Holiday Park Santa Ponsa. We are proud to be one of the very few hotels on the island that enforces this rule. Also, if you are a large group of any kind intending to reserve more than 3 apartments, please contact us first.
  • Do you have a courtesy shower room and a luggage room?

    Yes, there is a courtesy shower room and a luggage room at your disposal, open 24 hours a day.
  • Can you guarantee a specific location/view of an apartment for me?

    Unfortunately we are unable to guarantee specific views/locations as on most days of the summer we are sold out and we depend entirely on the apartments that become available on your actual arrival day and therefore we are unable to make such guarantees. Please note that you do have the option of booking one of our pool view apartments.
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    I have a standard apartment, can I change my apartment type to a Pool View Apartment?

    This can be done only if we have a certain number of Pool View apartments available and the cost is 25 Euros per night payable via bank transfer at the time of change or in cash upon your arrival. Please ask us and we can check on such availability. As for changing your apartment to a VIP apartment, best is to contact us in regards to the cost and availability.

  • How far is the hotel from the beach?

    We are ideally placed in the most popular part of the resort and are only a 3 or 4 minute walk to the beach.
  • What nationality is the hotel aimed at?

    We do not target any particular nationality. Santa Ponsa is a very cosmopolitan resort and our clientele reflect that.
  • Is the hotel staffed 24 hours?

    Yes. Our reception desk is manned 24 hours.
  • Up to what age are children and infants considered?

    Reservations made directly on www.sunnymajorca.com consider children to be up to the age of 16 years old and infants up to the age of 2 years old. (please note that the above age policy applies only to reservations made directly on our own website and in most cases the age policy of travel companies will be different and this cannot be changed by the hotel upon your arrival).

 

  • Do you have apartments for guests with walking difficulties or disabled guests?

    Due to the nature of the complex and the steps involved, we are not suitable for guests with limited mobility and we do not have disabled apartments. If you are intending to make a new reservation directly through this website (sunnymajorca.com) and a lower floor apartment is a must, BEFORE making your reservation, please send us an email and we will check on such availability and in most cases we will inform you within 48 hours. If you are making a reservation through a third party, please kindly have your agent contact us prior to making a reservation.
  • Do the rooms have air-conditioning?

    Yes. All rooms have a self-contained air-conditioning unit which is available at the charge of 5€ per night.
  • Can your apartments accommodate 4 guests? Can we check in as 4 guests plus an infant?

    Our apartments are designed to accommodate up to 4 guests maximum. Please make sure that you have booked the correct number of persons and stated the correct ages, as changes may not be permitted upon arrival. While infants may stay for free, they count as a guest, so 4 guests plus an infant exceeds the allowed number.
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    Can you cancel or modify my reservation because I have an emergency?

     

    All reservations made through our website as well as through third parties have their conditions outlined. We would not be able to change/modify/cancel a reservation where it is not permitted. Best is to purchase a travel insurance that protects you against unforeseeable events.

  • How far is the airport and do you organise airport transfers?

    The airport is only a 25 minute drive away. We do not organise shuttle buses. There are a number of online companies that offer that service but they take much longer than a taxi.
  • Should I reserve a taxi beforehand, so it is cheaper?

    Private taxis in Spain are more expensive than public taxis. There are many public taxis just outside the airport arrivals, so no need to reserve one.